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CHAPTER 7: TECHNICAL SUPPORT HOURS
196 8E6 TECHNOLOGIES, R3000 INTERNET FILTER AUTHENTICATION USER GUIDE
CHAPTER 7: TECHNICAL SUPPORT
For technical support, visit 8e6 Technologies’s Technical
Support Web page at http://www.8e6.com/support.html,
or contact us by phone, by e-mail, or in writing.
Hours
Regular office hours are from Monday through Friday, 8
a.m. to 5 p.m. PST.
After hours support is available for emergency issues only.
Requests for assistance are routed to a senior-level techni-
cian through our forwarding service.
Contact Information
Domestic (United States)
1. Call 1-888-786-7999
2. Select option 3
International
1. Call +1-714-282-6111
2. Select option 3
E-Mail
For non-emergency assistance, e-mail us at
- for Authentication 1
- Model: R3000 1
- USER GUIDE 2
- R3000 INTERNET FILTER 3
- UTHENTICATION 10
- PERATIONS 10
- CONTENTS 11
- CHAPTER 1: INTRODUCTION 15
- How to Use this User Guide 16
- Terminology 17
- Filtering Elements 22
- Filtering Profile Types 26
- Global Filtering Profile 29
- Override Account Profile 30
- Time Profile 30
- Lock Profile 30
- Filtering Profile Components 31
- 8e6 Supplied Categories 32
- Custom Categories 32
- Filtering Rules 35
- X Strikes Blocking feature 37
- Authentication Solutions 38
- • N/A = Not Applicable 40
- • N/R = Not Recommended 40
- Authentication 41
- Type No. Function 42
- System section 43
- Group section 46
- CHAPTER 2: NETWORK SETUP 47
- Network Requirements 48
- Specify the operation mode 50
- Fig. 2-2 LAN Settings window 52
- Fig. 2-4 Java applet 58
- Fig. 2-5 Tier 3 dialog box 59
- Create an SSL certificate 62
- View log results 68
- Specify block page settings 71
- Override Account feature 72
- Block page 73
- User/Machine frame 74
- Standard Links 74
- Optional Links 75
- Option 1 77
- Option 2 78
- Option 3 79
- Enable, disable features 81
- Block Page Customization 87
- Preview sample block page 89
- 3: NT A 94
- Create an NT Domain 96
- Refresh the NT branch 97
- Domain Details window: 98
- Delete an NT domain 101
- 4: LDAP A 111
- Refresh the LDAP branch 112
- Group Objects 115
- Configure a backup server 129
- Delete a domain 135
- OpenLDAP server 137
- , LDAP group 150
- Options 156
- CHAPTER 6: AUTHENTICATION 166
- Create Sub Group dialog box: 169
- Block column 172
- 3. Click Apply 173
- 1. Launch Internet Explorer: 175
- IP Group 179
- Fig. 6-12 Members window 180
- 9. Click Modify 182
- Port(s) list box 187
- Redirect URL page: 188
- Internet content 190
- Global Group 191
- Range to Detect Settings 192
- Range to Detect Setup Wizard: 193
- Range to Detect Setup Wizard 194
- Activate NT authentication 207
- CHAPTER 7: TECHNICAL SUPPORT 210
- Support Procedures 212
- Tier 1 authentication methods 217
- Requirements 218
- Name resolution methods 219
- LDAP server setup rules 222
- 8e6 Authenticator 229
- Workstation requirements 230
- Sample configuration file 233
- 102.108.2.255;3.3.3.3:222)] 236
- Novell eDirectory Agent 237
- Novell eDirectory setup 238
- R3000 setup and event logs 239
- Active Directory Agent 240
- Set up AD Agent 242
- Step 3A: Download DCAgent.msi 245
- Fig. A-6 AD Agent EULA 246
- Fig. A-13 R3000 criteria 251
- Session table spreadsheet 258
- Session Properties window 259
- Service page 264
- Appliance page 265
- Agent hosts page 266
- Add a satellite 267
- Remove a satellite 267
- Configure a satellite 268
- Fig. A-27 Status Detail 270
- Options page 272
- Notifications page 274
- SMB Signing Compatibility 276
- Policy Object Editor window: 278
- PPENDIX C: OBTAIN, EXPORT AN 282
- ERTIFICATE 282
- Locate Certificates folder 283
- Fig. C-4 Add/Remove Snap-in 284
- Fig. C-11 Export Private Key 287
- Fig. C-12 Export File Format 288
- Fig. C-13 File to Export 288
- Fig. C-14 Settings 289
- D: LDAP S 293
- Username Formats 295
- Rule Criteria 295
- NT User List Format and Rules 299
- NT Quota Format and Rules 301
- LDAP Quota Format and Rules 304
- APPENDIX F: OVERRIDE POP-UP 305
- Yahoo! Toolbar Pop-up Blocker 306
- Google Toolbar Pop-up Blocker 308
- AdwareSafe Pop-up Blocker 309
- Windows XP SP2 Pop-up Blocker 311
- Fig. F-8 Toolbar setup 312
- Set up the Information Bar 314
- Access your override account 314
- APPENDIX G: GLOSSARY 316
- Numerics 323
- , 152, 161 324
- , 15, 16 324
- , 42, 164, 201 332
- , 43, 164 332
- , 40, 48 333
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